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Frequently Asked Questions

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How can I get rid of pop-up windows?

Pop-up windows usually stem from either websites, ad-ware or spy-ware.  Ad-ware is programs that have been installed on your computer either by a third party company, or installing a component on a website without reading the fine print.  Those types of programs will download new ads and display them - even when you are not connected to the Internet.  To get rid of pop-ups while you are surfing the net in Internet Explorer, download teh Google Toolbar.  We use it at FamilyNet and on our home computers and we are very happy with it.  Download it at http://toolbar.google.com.  If you have problems with pop-ups outside of Internet Explorer, we recommend fighting the problem with 3 programs: Lavasoft Ad-Aware, Spybot Search & Destroy, and Spy Blaster.  You can find all 3 of those programs at www.download.com

FAQ Title (click to view)
How can I cut down or eliminate spam?
How can I get rid of pop-up windows?
How do I get the FamilyNet Broadband Filter working?
How do I turn off the Familynet Broadband Filter?
How do Spammers Get Email Addresses?
I recieved an e-mail from someone I don't know! What do I do?
SBC DSL outgoing (SMTP) email errors.
What if I come across a site that needs to be blocked?
What if I come across a site that needs to be unblocked?
What is an alias and what are they good for?

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